Thousands Petition Feds on Net Neutrality
Over 11,000 people submitted comments to the FCC regarding Net Neutrality. The arguments are for and against regulating ISPs and ultimately the Internet. The issue is that there is a belief, although mostly unfounded, that ISPs slow down or restrict access to competing networks. This reminds me of “Screen Bias” back in the 80’s which was Sabre’s way of pushing competing products down to the bottom of their screens. The situation however is fundamentally different in that there were and still are only a handful of GDS companies whereas there are thousands of ISPs in... Read more »
A Board of Your Own
Where can small companies turn for objective advice? To each other, thanks to peer groups such as The Alternative Board. Great article about how small companies can turn to peer groups to help with decision making and strategic direction. I read Business Week small business on a daily basis and this article in particular struck me as useful. As a small business owner with limited resources to outside advice, a peer group such as this would be a valuable resource. read more | digg story Sphere: Related Content Read More →
Travel Agents can increase trust by sharing
In a recent article on Travelmole.com, a survey of online travel buyers stated: “Ninety per cent of consumers questioned for online travel site boo.com said their pre-holiday research online was accurate and only 13% of people surveyed trusted travel agents and brochures above online reviews.” Source: http://www.travelmole.com/stories/1119102.php?mpnlog=1 With this waning level of trust in travel agents, how can agents (both online and offline) increase the level of trust that buyers have in them and subsequently increase the likelihood that a customer will purchase from them? One... Read more »
The online travel space in Canada is very different then the U.S. In Canada, for example, vacation packages are readily available for distribution through travel agencies thanks to companies like Softvoyage and Accovia. These packages are supplied by large tour operators like Sunquest, Air Canada Vacations, Contiki, and others who use the Softvoyage or Accovia back office systems to manage their inventory. In the U.S. packages are generally dynamically created during the online booking process by combining scheduled fares and hotels using engines like Expedia’s or Travelocity’s... Read more »
More on AdCenter and Long Tail Advertising
Further to my comments about Adcenter, relying on MSN and Live profile information for the purposes of targeting advertising seems unreliable to me. Perhaps Microsoft is hoping that the majority of users who sign up for online systems like MSN, Hotmail, and Live will enter their true profile information when signing up. If the majority of users knew that their profile information was being used to target advertising to them more effectively I doubt that the average user would be inclined to enter true profile information. Besides email service, which you can get through Gmail or a number of... Read more »
With the release of Microsoft’s Digital Advertising Solution and their less than subtle focus on online travel, the question is… how will the long tail of travel affect how travel products are sold online and will traditional pay per click work? Conversation with consumers ad from Microsoft Travel Case study for Microsoft AdCenter It appears that this new advertising network is based on information in millions of MSN and Windows Live profiles and so the effectiveness of the advertising is limited only to Live Search. Given that Microsoft is still only 10% of the search engine market... Read more »
Although this video has been out for a while now, I thought it was appropriate to post it again. The video is an ad for Microsoft’s Digital Advertising Solution which, from what I can tell, is Microsoft’s answer to Google Adwords. When I first read the term Digital Advertising Solution I thought the term referred to digital display advertising like LCD monitors on trains and buses. I was a little disappointed to find out that the term actually referred to context sensitive ad system that give you the ability to write ads that are more specific to particular demographics. It is... Read more »
The Updated T-List
Thanks to Happy Hotelier for updating me on the latest T-List. Here it is again. T-List » A Luxury Travel Blog » aaron dalrymple » Adirondack Base Camp » ADV Italia » Air France Mexico - Weblog » Albert Barra » Apple Core Hotels » Aviación Digital » Bitácora de viajes » Blog de gestión turÃstica » Blog de Viajes » Blog on Travel » BlogsdeTurismo.com » BootBlog » Brief Blog » BuhlerWorks by Joe Buhler » CampingCoop.org » de viaje a Brasil » Desde el RÃo Paraná a Tierra del Fuego » Despegar » Diario del Viajero »... Read more »
The Problem with Closed Travel Technologies
Here is an excerpt from a Wikipedia entry about Sabre Holdings which clearly illustrates the inherent problems with a closed distribution system such as the GDSs. The original is available on Wikipedia. In 1981 a study[1] by American Airlines found that travel agents selected the flight appearing on the first line more than half the time. 92 percent of the time, the selected flight was on the first screen. This provided a huge incentive for American to manipulate their ranking formula, or even corrupt the search algorithm outright, to favor American flights. American eventually did just that... Read more »
The Triumverate of Travel
As a research exercise for our sales and business development team, I asked the questions: 1. What are the currently available GDS companies? 2. Where did they come from? 3. What websites do they own? The resulting answers, for many us who are familiar to the travel industry, are not altogether surprising. To a general consumer or to someone who is new to the sector, however, the results of the research are probably quite startling. Here is what we discovered. There are five GDS companies, they are: Worldspan - Formed in 1990 by Delta Airlines, NWA, and TWA. Now owned by Cendant (Travelport). Sabre... Read more »

